Madman $10 Sale Part 2

Madman had responded to customer's demand. And now we are going to have $10 sale Part 2. This time, it's going to spread over 3 days as to reduce the load on the server. Good idea. Plus those of us the few lucky ones who got their orders through the first time round is mostly going to leave Part 2 for the first day or so, such that those who missed out would get a chance to get what they wanted. As I have posted originally on the forum,

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I think this pretty much sums it up.

Then:

DVDs you wanted to buy: $500
DVDs you bought: $0
Trying to get onto the server during the sale: Hopeless

Now:

DVDs you want to buy: $500
DVDs you will buy second time round: $800
Happy customers getting what they want from a company that actually cares about their customers: Priceless

That's what customer service ought to be, quick and satisfactory to both parties. I think this is the best outcome one could hope for under the circumstances.

Well done to Tim who responded in such a quick manner. Some companies try to hide their mistakes, and some just blame it on others, some don't even want to know about your problems. But to have a company that owns up to it, saying "sorry, guys, we've made poo-poo. As a way of saying sorry, we will do so and so." Now that get respects.

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I respect Madman for what they did. Yes, it still doesn't change the fact that the server died, but to have done something about it in such a short time, it was a job well done.

So Tim and gang, well done to you. That's a birthday present no-one is going to forget anytime soon.